Refund policy
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At Su-Koon Clothing, we want you to be satisfied with your purchase. As our products are made to order, we ask customers to review product descriptions, sizing charts, colours, and other details carefully before placing an order. Our policy is outlined below.
1. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or materially different from the product description, please contact us at sukoonstore76@gmail.com with your order number and supporting photographs where possible. We will review the issue and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law (ACL).
Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy under applicable consumer law.
2. Change of Mind and Incorrect Size Selection
As our products are made to order, we do not offer refunds solely for a change of mind or an incorrect size selection. We encourage customers to consult the sizing information provided on each product page before ordering.
Where eligible, we may offer an exchange or store credit within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition and packaging. Please contact us before returning any item to receive instructions.
This policy does not exclude, restrict, or modify any rights or remedies available to consumers under the ACL.
3. Order Issues and Cancellations
Because orders may enter production shortly after being placed, cancellation or modification requests may not always be possible. If you need to make a change, please contact us as soon as possible at sukoonstore76@gmail.com. We will do our best to assist if production has not yet commenced.
Once an order has entered production or has been dispatched, changes and cancellations may no longer be available, subject to your rights under applicable consumer law.
4. Refund Processing
Where a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
If you believe there is an issue with your order, please contact us so we can assess the circumstances and advise you of the next steps.
5. Contact Us
For questions regarding returns, exchanges, refunds, or order issues, please contact:
Email: sukoonstore76@gmail.com
Please include your order number and a clear description of the issue so we can assist you efficiently.